Careers

Clarity USA is always seeking talented, hard working people to join our team.  We are an Equal Employment Opportunity / Affirmative Action employer who provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Because individuals’ needs differ, our benefits programs provide choice and flexibility. You’ll find that our benefits are designed to support your personal needs today, and your future life changes.

Clarity USA’s benefits program includes coverage in the following areas: medical, dental, vision, prescription drug, spending accounts, life insurance, Accidental Death and Dismemberment (AD&D) and disability.

In addition, we offer a 401(k) package, casual work environment and commuter benefits.  Benefit plans are available to part-time and full-time employees along with their spouses/partners and eligible dependents.

If you are interested in a career with Clarity USA, please submit your resume to ClarityUSAjobs@clarityusa.com.

Sales Manager

The Clarity USA Sales Manager position is a people leadership role which involves motivating and coaching team members and striving towards a team objective. This position is responsible for managing the sales strategy for their assigned sales team’s client portfolio.

She/he manages and leads activities of their sales team including corporate communications, managing any conflict with internal cross functional relationships, assists in customer issue resolution when required, identify training & development requirements, and accurate preparation & management of sales forecasts, lead management, and talent & performance management. In addition, our Sales Manager will also be leveraged as an integral resource for external customers as backup and support to grow the customer relationship with the goal of effectively closing the sale and increasing sales & revenue.

The position is located in Alpharetta, GA reporting to the SVP, Vertical Payments Solutions.

POSITION RESPONSIBILITIES

  • Manage and develop procedures, processes, assist in campaigns, setting goals, chair and attend meetings, manage daily activity of sales team members (priorities), coordinate between various other departments and partners within the company.
  • Review and analysis of assigned sales team’s customer portfolios (i.e. historical spend, current activity, client fiscal year, propensity modeling, key challenges/obstacles and learning about client’s business through research and client meetings.
  • Daily coaching, evaluating and removing any obstacles to prevent sales team from being successful.
  • Supporting role in sales process and sets level of involvement in accordance to what the team needs; uses joint sales calls as opportunities to share expertise or demonstrate effective techniques; dedicated to providing backup and expertise to help close a sale.
  • Manage performance goals including sales goals, productivity, product and company knowledge and assessments (gaps) and sales ability.
  • Management of sales team strategy for meeting & exceeding sales quotas for contract retention, cross selling, up-selling and early renewal.
  • Escalation or engage executive sponsorship dependent on customer and relationship where applicable.
  • Sales Team motivation and retention plans i.e. contests, development etc.
  • Talent Management: Hire, performance management, coach, develop and train new and existing sales team members

Job Skills and Requirements

  • Minimum of 3-5 years of successfully leading a successful sales team to achieve 100% of revenue and sales targets (Preferably in the merchant services arena).
  • Accurate and comprehensive business planning and sales forecasting experience
  • Successful ability to collaborate and influence amongst diverse personalities to commitment/close
  • Strong business acumen in the areas of Sales and Marketing leadership
  • Effective multitasking, time management, and project management skills (resource management, SME etc.)
  • Team focused, ability to motivate and inspire diverse sales teams
  • Strong Computer Skills: MS Office: Word, Excel and PowerPoint and Sales Force Automation Tools

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

If you are interested in this career with Clarity USA, please submit your resume to ClarityUSAjobs@clarityusa.com.

Cisco Engineer

Clarity USA has an immediate opening for a Cisco Engineer in our Long Island City office.
Candidate must have hands-on knowledge with minimum three years of experience in the following areas:

  • ASA 5500 series Firewalls and PIX 525 Series Firewalls
  • Configuration of Firewall Failover, Active / Standby Mode
  • IPSEC/SSL VPN Tunnels
  • In depth knowledge of Nating and ACLs on ASA Firewalls and Routers.
  • Zone based Firewall(IOS)
  • Cisco Routers IOS 12.4 or later, Cisco 3700, 2900, 6500 series Switches
  • Protocols: BGP, RIP, OSPF, EIGRP, Static Routing, VLANs, Etherchannel, Policy based routing.
  • Cisco IPS 4200 series, Cisco ACE 4700, Cisco Content Switch 11503
  • SNMP knowledge
  • Syslog Servers (Kiwi Syslog)
  • Cisco ACS 4.0

Certification required: Must be CCNP or CCSP

If you are interested in this career with Clarity USA, please submit your resume to ClarityUSAjobs@clarityusa.com.

Network Engineer

Clarity USA has an immediate opening for a Network Engineer in our Long Island City office.

Job Skills and Requirements

  • 3 to 5+ years professional experience working as a Network Administrator
  • Bachelor Degree or equivalent desired
  • MCSE/MCITP certification required
  • Experience with Windows Server 2000/2003/2008
  • Strong knowledge of Microsoft Exchange (2007, 2010) systems, administration and troubleshooting
  • Experience in desktop support including knowledge of Windows XP, Vista and Windows 7
  • Knowledge of data backup systems
  • Experience with VMware vSphere 4.1
  • Experience with Microsoft products ISA 2006, Sharepoint, CRM, Terminal Services, IIS 6+, Forefront Antivirus, WSUS
  • Networking (TCP/IP, DNS, DHCP, SMTP, IMAP, SSL, HTTP)

Essential duties

  • Manage and maintain Active Directory and Group Policy elements
  • Configure, manage and maintain Dell, HP and HP Blades servers
  • Configure, manage and maintain HP SAN storage
  • Desktop support
  • Microsoft Exchange administration and troubleshooting

To apply for this position, please submit your resume at the following link: https://home.eease.adp.com/recruit2/?id=880171.

Direct Sales

Region: Southeast (GA, FL) — multiple positions available in region

Join a new innovative electronic payments organization built on the strength of experienced industry professionals and philanthropic principals. Clarity USA is a full service payment processor with offices in New York, Georgia, and Florida. We are focused on the delivery of cutting edge payments products and excellent service to small and medium businesses. The Clarity offering includes a revolutionary consumer donation application that allows merchants to raise money for causes that they believe in by allowing the consumer to donate custom amounts at the point –of-purchase. Clarity has partnered with numerous national and local nonprofit organizations who are the beneficiary of this alignment.

The primary objective of this position is to grow new business in the assigned territory. Candidate will actively promote and sell our solutions to the market in coordination with highly visible nonprofit organizations. The successful candidate is an experienced sales person, comfortable working with small and medium size business.

ESSENTIAL FUNCTIONS

  • Achieve assigned sales quota in the designated geographic region by identifying, qualifying and selling Clarity payments products to small and medium businesses
  • Responsible for complete sales cycle, from sourcing leads to closing sale opportunity
  • Grow business profitably by identifying quality sales opportunities
  • Determines customer need and matches need to appropriate product offering
  • Delivers well organized and compelling presentations (one to one and small workshops)
  • Effectively positions and differentiates the features and benefits of products and services versus competitors
  • Performs customer training and implementation as needed
  • Partners with internal and external customers in a collaborative and positive manner

Job Skills and Requirements

  • Four (4) year Degree or equivalent
  • Proven self-starter with 3+ years selling to small and medium size businesses
  • Entrepreneurial spirit and drive
  • Exceptional presentation skills, verbal and written communication skills
  • Highly developed negotiation skills
  • Demonstrated ability to develop and maintain effective relationships
  • Demonstrated ability to influence vertically and horizontally
  • Proficiency with Windows XP, MS Outlook, Word and Excel

To apply for this position, please submit your resume at the following link: https://home.eease.adp.com/recruit2/?id=861961&t=1

Customer Service Representative I

Responsible for providing problem resolution regarding statements, rates and financial concerns. Also responsible for answering any/all inquiries from customers, potential customers and Sales Agents.

ESSENTIAL DUTIES
Essential duties include the following (other duties may be assigned as needed):

Responds to inbound calls

  • Identifies caller needs
  • Researches information as needed
  • Provides complete/accurate responses and issue resolution
  • Makes changes/additions to customer accounts to ensure satisfaction

Satisfies quality assurance requirements

  • Meets 85% or above quality levels through the monitoring of call resolution
  • Adheres to needs first requirements
  • Creates tickets and provides follow-up as required.

Ensures customer retention and maintenance

  • Cross sells products to existing customers (Maintenance Program)
  • Conducts follow up calls to keep customers in house
  • Orders/sends customer supplies on an as needed basis

EDUCATION/EXPERIENCE
Requires High School Diploma (some college preferred) and a minimum of one (1) year of customer service experience. Strong verbal, written, follow-up and organization skills and PC literacy required. Face-to-face customer interaction or experience in an ACD/call center environment preferred. Team mentality and ability to multi-task also required.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

If you are interested in this career with Clarity USA, please submit your resume to ClarityUSAjobs@clarityusa.com.

Data Analyst

The Data Analyst will be based in Alpharetta, GA. The best candidate for this position will have expertise in data modeling and must have strong SQL skills.

Other requirements include:

  • Exhibit strong data analysis skills
  • Construct data decomposition diagrams, provide data flow diagrams and document the process.
  • Identify and document data quality issues and data patterns.
  • Write code for database access, modification and construction including stored procedures.
  • Expertise in integration tools (DTS, SSIS, etc.)
  • Knowledge of data modeling/architecture (Operational, Data Warehouse, and Data Mart Design).
  • Experience in a (or multiple) Reporting tools (Reporting Services, Crystal Reports, ProClarity, etc.)
  • Expertise on data handling Text files, excel, XML, flat files, any type of data source